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ICT Services
These are the categories under the ICT Services scheme
Enterprise and Business Architecture: analysis of business structure and processes, development of technology roadmaps to support business and ICT strategies. Development and dissemination of ICT standards taking into account the impact on legacy technologies and facilitating the adoption of future trends. Includes modeling, development, and adoption of frameworks as well as the definition of current, transitional, and future state architectures.
Information Architecture: covers all the sources and forms of information that define the enterprise architecture. The information architecture layer includes; information and data models; processes for managing information; standards for the manipulation and presentation of information; governance of information; infrastructure and technology for storing, manipulating, and transmitting information; and taxonomy for the categorization of information.
Information architecture services may include; the development of enterprise architectures (EA, both for current state and future state) for the information architecture layer within complex organizational environments; development of models, standards, and guidelines for the information architecture to meet the diverse needs of EA projects; understanding the architectural capabilities and constraints of the range of technologies that support data and information in distributed systems; information and data modeling, taxonomies and content descriptions and utilization of tools, models, and templates to support capture, analysis and presentation of findings to a wide variety of stakeholders.
Solution Architecture: development of technology solutions that deliver business requirements within the guidelines of an enterprise architecture, when available. This includes the development of technical specifications, selection of technology components, and development of solution designs.
Benchmarking includes identifying accurate historical and/or current data against which a data set can be compared now and/or in the future. Demonstrated experience in the identification, adaption, and adoption of benchmarking processes is also required.
Services: provision of expert advice and recommendations on migration strategies, future data center operating and governance models including best practices such as ITIL. Assistance with key strategic documents. Provision of services to assist with actual migration activities. Provision of services associated with data center operational activities including delivery “as a service”.
Equipment: supply of infrastructure items within the data center including servers (virtual or dedicated); storage systems (for example – storage area networks, network attached storage, tape systems, optical systems); appliances (for example – de-duplication appliances, backup appliances); ancillary equipment (for example – UPS, firewalls, routers, switches); peripherals (for example – racks, leads, cable trays).
Installation, configuration, and maintenance, including ordering equipment, delivery, installation of operation systems, and decommissioning of existing equipment.
Installation, configuration, and maintenance of network equipment. Includes loading software, unit, and network testing to confirm the installation of equipment and software solutions, and configuration.
Management of the fixed and mobile network environment. Includes the provision of integrated support services and architectures that facilitate access to a customer’s application for both internal and external users. The facilities and services should support a secure and effective technological infrastructure. Covers traffic management, asset administration, facilities management, building cabling, and network environment. Network performance meets agreed standards.
The ability to create or review an ICT program office including standards, reporting, change management, stakeholder communication, demand management, schedule management, resource management, configuration management, reporting, benefits realization via programs, change control, governance and dependency management, project team collaboration, performance monitoring, and controlling.
Manage a project from end to end including project mandate, initiating and business case, planning, executing, controlling, reporting, and closing using a project methodology e.g. Prince 2®. Manage large and complex deliverables that are broken down into manageable inter-related projects. Combines the ability and resources to define, plan, implement, and integrate a program of works using a program methodology. Support and advise senior management decision-making on strategic alignment, prioritization, risk management, optimization of resources, etc to successfully deliver their business objectives.
Extra Low Voltage
According to the International Electrotechnical Commission, ELV (Extra Low Voltage) is defined as any system operating in a voltage not exceeding 35V AC (or 60V ripple-free DC). Although the term is technically correct from an “electrical” point of view, it by no means describes the broad range of systems and technologies that are known as ELV systems in buildings.
ELV is the terminology used in the construction world in an attempt to electrically define all the systems in a building that need electricity to run but are not part of the building’s main electrical system. ELV covers all the new modern technologies that are increasingly becoming must-have systems in every building such as data networks, CCTV, fire alarm systems, public address systems, audio/video solutions, access control and intrusion detection systems, home automation, and much more!
The fact that such a broad range of technologies are collectively named “ELV” shows how much we are lagging behind the new demands of the 21st century. Below I will very briefly explain some of the confusing abbreviations that constantly pop up when discussing ELV systems.
LAN stands for Local Area Network – also known as SCS (Structured Cabling System). Simply put, it is the data cabling in the building to enables users to network their computer devices and possibly access to internet.
In a small building, this can be simply CAT6 cabling from an MDF (Master Distribution Frame – i.e. equipment rack) while in larger infrastructures, you usually see multiple IDFs (Intermediate Distribution Frame) interconnected by fiber optic cables. (It is interesting to know that while we have no electricity passing fiber optic cables, they are still categorized as “ELV”!)
WLAN stands for Wireless LAN which is the network of wireless access points that provide wireless network coverage within and outside the building.
As the technologies enhance, more and more other ELV systems depend on the LAN infrastructure of buildings.
An IP PBX is a private branch exchange (telephone switching system within an enterprise) that switches calls between VoIP (voice over Internet Protocol or IP) users on local lines while allowing all users to share a certain number of external phone lines.
CCTV stands for Closed Circuit TV (again a very old acronym which shows the old “electrical” roots of such systems). Simply put, these are the camera systems set up inside and outside of buildings to provide monitoring surveillance. Old analog cameras used a separate cabling of coaxial cables connecting each camera directly to the DVR (Digital Video Recorder). These are also today almost totally replaced with IP Cameras utilizing the common LAN infrastructure of the building.
ACS is the abbreviation for Access Control System. ACS systems give access to different building locations (usually implemented by automatic unlocking of doors) through different means of authentication of people (by magnetic or RFID identification cards, by fingerprint, IRIS, or face recognition). Almost all new ACS solutions also rely on LAN infrastructure to some extent, while they also include electrical cabling to magnetic door locks, manual push buttons, and magnetic sensors installed on the doors and entry gates.
IDS (Intrusion Detection System) is the common name for a broad range of technologies which as the name suggests, alerts on any attempt for intrusion to a building or premises. They include long and short-range radar systems, fiber optic cable systems connected to fences, IR motion detectors, CCTV video analyzing software, and many other technologies.
Fire Alarm Systems (also abbreviated to FA or FAS), can be divided into two main types – conventional and addressable. Most FA systems still use 2-wire electrical cables for interconnecting the sensors (smoke, heat, combined) and beacons/alerts to the control panels. Newer fire alarm solutions also provide LAN connectivity for integration with other systems.
PAS (Public Address System) or PAGA (Public Address and General Alarm) is the speaker system installed in buildings for making announcements, playing background music, and broadcasting pre-recorded alarm notifications, sometimes automatically triggered by fire alarm systems. PAS is probably one of the few ELV systems that is still not IP-based and uses twisted-pair electrical cables for connecting the distributed speakers to the power amplifiers. However, most newer PAS systems have accessories to enable utilizing LAN infrastructure for interconnecting the main components and provide a distributed design.
SMATV (Satellite Master Antenna Television), CATV (Cable Television), and IPTV (IP Television) all explain different technologies to provide a TV distribution system within a building, interconnecting multiple television sets to a single source (usually called Head End) so each television can select the desired watching channel from a selection list.
While SMATV and CATV have their separate cabling network based on coaxial (or sometimes fiber) cabling, they are rapidly being replaced with IPTV solutions which rely on the same LAN infrastructure jointly used by other systems.
Home Automation Systems include a very broad range of technologies for monitoring and controlling almost everything in the building from lights to doors to home appliances and audio equipment and in short whatever works with electricity in the building. Most home automation solutions are now network-based and give the option of remotely controlling and monitoring the building over the Internet. While in the past, most home automation used some remote control device, with the advances in technology the means of control is now moved to smartphone and tablet applications or voice recognition solutions.
Other Services
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Recognized for being at the forefront of power protection innovation and technology, Power WAVE UPS products are amongst the class leaders in terms of system reliability, efficiency, availability, scalability, and flexibility. Ideal for a range of applications and industries including; IT, telecommunications, financial services, education, healthcare, and more – Power WAVE UPS generates less CO2, saves valuable floor space, and significantly reduces the total cost of ownership.
This division provides in association with manufacturers aggressive pricing, thus, ensuring availability on demand. It can anticipate the needs of the market and manage these demands by strategically aligning itself with leading vendors.
